After Sales Care

Expert Care for Your Timepiece

A fine mechanical watch is designed to last a lifetime, and at Veritime we're committed to helping you enjoy your watch for many years to come. Our dedicated after-sales service provides expert support for every brand we represent, ensuring your timepiece continues to perform to the highest standard throughout its life.

From routine servicing and pressure testing to warranty repairs and replacement parts, every watch entrusted to us is handled by experienced professionals who understand the precision and craftsmanship behind luxury watchmaking.

Trusted Watchmaking Expertise

Our authorised service centre is staffed by highly skilled watchmakers, qualified through the British Horological Institute (BHI) and supported by decades of experience servicing Swiss and independent luxury watches.

Having worked alongside these specialists for more than 20 years, Neil Duckworth has built trusted relationships founded on exceptional workmanship, technical expertise and meticulous attention to detail. Every watch is carefully inspected, serviced and quality checked before being returned to its owner.

Fast & Reliable Service

We understand how important your watch is, which is why we aim to provide efficient turnaround times wherever possible.

Typical service times include:

  • Complete watch service: Approximately 4 weeks
  • Battery replacements, pressure testing and minor repairs: Approximately 1 week

Should replacement parts need to be ordered from the manufacturer, we'll keep you fully informed throughout the process.

Warranty Support

Every watch purchased from Veritime is supplied with the official manufacturer's warranty and supported by our knowledgeable after-sales team.

Should your watch develop a manufacturing fault during the warranty period, we'll manage the process on your behalf and work closely with the manufacturer or authorised service centre to ensure your watch is returned as quickly as possible.

Returning Your Watch

If your watch requires servicing, repair, a replacement battery or warranty assessment, please package it securely in a strong cardboard box and send it using a fully insured tracked delivery service, such as Royal Mail Special Delivery.

Please include:

  • Your name
  • Return address
  • Telephone number
  • Email address
  • A brief description of the issue

Please do not send the original presentation box, as this is not required for servicing or repairs.

Service Centre Address

Veritime After Sales
Chrontime
Capitol House
Churchgate
Bolton
BL1 1LY

Telephone: +44 (0)1204 695789

Email: neil@veritime.co.uk

Support You Can Rely On

Purchasing your watch is only the beginning of your journey with Veritime. Whether you require routine maintenance, technical advice or specialist servicing years after your purchase, our experienced team is here to provide the same personal service and expert support that defines everything we do.