Delivery & Returns
Delivery Information
At Veritime, we understand that purchasing a luxury watch is an important investment. Every order is carefully prepared, securely packaged and fully insured to ensure it arrives safely and in perfect condition.
As an Official UK Authorised Retailer, every watch is supplied brand new in its original manufacturer presentation box, complete with the official manufacturer's warranty and accompanying documentation where applicable.
UK Delivery
We are pleased to offer Free UK Delivery on all watch orders.
Every order is shipped using a fully tracked and insured delivery service, requiring a signature upon arrival for added security. Once your order has been dispatched, you'll receive tracking information so you can monitor its journey.
Most in-stock orders are dispatched promptly during normal business hours.
International Delivery
Veritime welcomes customers from around the world.
International orders are shipped using trusted, fully tracked and insured courier services. Delivery charges, timescales and any applicable import duties or local taxes will vary depending on the destination country.
If you have any questions before placing an international order, our team will be happy to assist.
Order Processing
Every order is individually checked by our experienced team before dispatch to ensure your watch meets the highest standards.
If an item is temporarily unavailable or supplied on a pre-order basis, we'll clearly communicate the expected delivery timeframe and keep you updated throughout the process.
Returns
We want you to purchase with complete confidence.
If you change your mind, you may return your purchase within 30 days of receiving your order, provided the watch remains unworn, unused and in its original condition with all protective materials, packaging, documentation and accessories included.
Once your return has been received and inspected, your refund will be processed to the original payment method in accordance with our Returns Policy.
Please note that personalised, specially ordered or customised products may not be eligible for return unless faulty.
Damaged or Faulty Items
In the unlikely event your order arrives damaged or develops a manufacturing fault, please contact us as soon as possible.
As an Official UK Authorised Retailer, all watches are covered by their respective manufacturer's warranty, and our team will guide you through the appropriate repair, replacement or warranty process.
Need Assistance?
If you have any questions regarding delivery, returns, international shipping or a specific order, we're always happy to help.
Email: neil@veritime.co.uk
Telephone: +44 (0)7961 100847
Our experienced team will be pleased to assist before, during and after your purchase.